I have been getting refill ink cartridges lately because they are cheaper than the originals but sometimes I have been getting an error upon installing them. This error is usually you ink cartridges are empty or ink cartridge error. So here is how I got past it:
1. make sure the protective tap is off of the printer cartridges.
2.Hold down the stop/resume button for 30 seconds (on the printer)
3. Check the display screen for any messages (the error message should disappear)
4. Your ready to use your printer ink and get printing!